Customer Support with English at София, София-град

Customer Support with English

GI Group is an Italian company, present in 3 continents. It is one of the world’s leading companies providing a full range of HR Services. We offer Temporary, Permanent and Professional Staffing Services, Search & Selection and Executive Search as well as Outsourcing, Training, Outplacement and HR Consultancy. It is our mission to contribute to the evolution of the labor market and to emphasis the personal and social value of work.

For one of our clients – a well-established multinational company with a strong global presence – we are looking for a motivated and detail-oriented professional to join their team as a:

                               Customer Support with English

About the Role

This is a Back Office position focused on order management, administrative support, documentation processing, and supply chain operations. The role offers an excellent opportunity to gain valuable experience in an international corporate environment while working closely with internal stakeholders and business processes.

This is a 1-year contract with the possibility of extension, offering an excellent opportunity to gain hands-on experience within an international business environment.

Key Responsibilities

• Provide information and support regarding customer orders, invoices, contract balances, and related documentation

• Monitor and update order status in internal systems

• Communicate with internal stakeholders regarding ongoing orders and potential issues

• Identify and escalate process bottlenecks within the order management flow

• Ensure accurate and timely processing of data and documentation

• Support daily supply chain and operational activities

Requirements

• Excellent command of English (written and spoken)

• Good knowledge of MS Office, particularly Excel

• Previous experience in a similar administrative, customer support, or order management role is an advantage

• Experience with ERP systems (preferably SAP) is a strong plus

• Strong organizational, analytical, and problem-solving skills

• Ability to manage multiple priorities and meet deadlines

• Attention to detail and a proactive mindset

What We Offer

• Competitive salary package

• Food vouchers

• Additional health insurance

• Hybrid working model

• Opportunity to join a stable multinational company

• Dynamic and international working environment

• Valuable professional experience and career development opportunities

If you are looking to build your career in an international organization and further develop your professional skills, we would love to hear from you!

Please send us your CV in English.

All applications will be treated with strict confidentiality and in accordance with GDPR regulations.

Gi Group is licensed by MLSP, license N 2348/18.09.2017, indefinite.